The forthcoming explosion of government eServices as identified by the research is wholly dependent on the development of a trust framework – combining governance, standards, business processes and technical capabilities.
Trojani adds: “While it’s true we’ll see multiple identities from multiple providers, the root identity – the one trusted digital identity upon which all are based – starts with Government. Strategies must be put in place now to assure those processes are robust and trusted by the citizens. The Secure Identity Alliance shall be the reference partner for Governments looking to offer cutting-edge technology in e-documents and e-services to their citizens”.
The report also identifies:
Potential eGovernment savings by region to 2020, with savings in Europe and Asia growing at the highest rate
Breakdown of savings for digital transactions, public administration and citizen time saving benefits
Tracking by industry sector to eServices, showing pent-up demand for eGovernment services
High profile eGovernment implementations across the world and crucial steps Governments can take to unlock better, more harmonized service delivery across agencies (and beyond).
The report marks the completion of the first step in a comprehensive program by the Alliance to assess the opportunities and challenges in this rapidly expanding market.